Terms & Conditions

Effective Date: 19 May 2025

Welcome to Kumkr.com (“Kumkr,” “we,” “our,” or “us”). By accessing or purchasing from our website, you (“Customer,” “you,” or “your”) agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

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Order Placement & Fulfillment

• Processing Time: Orders placed before 12:00 PM (Pakistan Standard Time) are usually processed the same day. Orders after 12:00 PM are processed the next business day.
• Delivery Time: Standard delivery time is 2–4 working days in major cities and 5–7 working days in remote or interior areas.
• Sundays & Public Holidays: Please note that deliveries do not occur on Sundays or national holidays.

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Shipping & Returns

• Shipping Method: All products are shipped via trusted courier partners through our fulfillment provider.
• Damaged or Wrong Items: In case you receive a defective or incorrect product, please contact us within 3 days of delivery at [your customer support email/WhatsApp].
• Returns & Refunds: Return and refund eligibility is based on item condition and reason for return. The customer bears the return shipping cost unless the item was defective or incorrect. We do not offer refunds on “change of mind” returns.
• For full details, refer to our Return & Refund Policy.

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Product Information & Pricing

• All product details, descriptions, and prices are subject to change at any time without prior notice. We strive for accuracy, but we do not guarantee that product information or pricing is error-free.
• In case of any pricing or availability error, we reserve the right to cancel or refuse the order.

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Customer Responsibilities

By placing an order, you confirm:

• That the contact, shipping, and payment details provided are accurate.
• That you will be available to receive the parcel or ensure someone is present at the provided address.
• That non-acceptance of confirmed orders or repeated order cancellations may result in a block or ban from our platform.

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Intellectual Property

• All images, logos, and content used on Kumkr.com are either owned by us or used with permission. Unauthorized use or duplication is strictly prohibited.
• We do not allow reselling or redistribution of our products without written permission.

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Privacy & Data Protection

• Your privacy is important to us. Any personal information shared during checkout or account creation is protected and used solely for order fulfillment and communication purposes.
• We do not sell, share, or rent your personal data to third parties without your consent.

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Order Cancellations

• Orders can only be canceled before they are shipped. Once dispatched, the order cannot be canceled and will follow our standard return policy.
• We reserve the right to cancel any order for reasons including stock unavailability, incorrect pricing, or suspected fraudulent activity.

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Limitation of Liability

Kumkr.com is not liable for:

• Delays caused by couriers, natural disasters, or government restrictions (Force Majeure).
• Any indirect or incidental damages arising from product use or order processing.
• Service disruptions from third-party fulfillment providers or courier companies.

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Amendments to These Terms

We may update these Terms & Conditions periodically. Continued use of the site after such updates constitutes acceptance of the revised terms. We recommend reviewing this page from time to time.

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Dispute Resolution

• Any disputes or claims related to your order or these terms will be resolved under the laws of Pakistan.
• For complaints or issues, please contact our support team first. We aim to resolve all concerns professionally.

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Contact Information

For questions or support, please contact:

Kumkr Customer Support
Email: support@kumkr.com
WhatsApp: [Insert WhatsApp number]
Business Hours: 9 PM – 12 AM